A WhatsApp AI Support Agent that knows your orders

PanelOps answers the questions your customers send on WhatsApp every day: where's my order, can I cancel, how do I get a refund. It connects to your order system, replies in seconds, and passes anything unusual to your team.

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Illustration of a shop owner while PanelOps answers customer order questions on WhatsApp

Built for businesses that sell online

If your customers already message you on WhatsApp about their orders, PanelOps takes the repeat questions off your team's plate.

Online shops

Order status, delivery questions and return requests, answered from live order data instead of a copy-pasted reply.

Service businesses

Booking confirmations, job progress and invoice questions for agencies, studios and local service providers.

Digital products & SaaS

Account and subscription questions, first-line troubleshooting and ticket replies for software and digital service providers.

What PanelOps does

Six support jobs, one WhatsApp number

Order lookups & requests

Customers check order status or ask to cancel or get a refund right in WhatsApp. PanelOps checks each request against your own rules before passing it on.

Order status Cancel request Refund request Multi-order lookup

AI-powered chat

Replies are rewritten by a language model in the customer's own language. An upset customer gets their request handled and a considered reply, not a canned one.

Multi-language Priority flagging Per-customer memory Rate limiting

Ticket AI auto-reply

Every 60 seconds, PanelOps checks new support tickets in your connected platform, pulls the order data each one refers to, and posts a reply before your team opens it.

60-second checks Duplicate prevention Full audit log Your signature

Opt-in announcements

Scheduled updates such as new stock, holiday hours or service notices, sent only to customers and groups that asked to hear from you. Anyone can opt out.

Opt-in only Message library Per-group targeting Time-zone aware

Live dashboard

Message logs that refresh every 4 seconds, 35+ reply templates, customer records, group settings and bulk status updates, all changeable without restarting the agent.

Live logs 35+ templates Staff accounts No restarts

Customer verification

Before sharing order details, the agent confirms who it's talking to: account lookup, then a 6-digit one-time code sent to that account. Verified numbers stay linked.

One-time codes Account linking Privacy by default Configurable limits

Three reply modes, switch any time

Manual

Fixed replies you approve once. Fastest response time. Default for new accounts.

Most Used
AI Mode

Every reply rewritten by AI. Unrecognised questions answered with the customer's account context.

Custom

Replies from your own templates. Falls back to the fixed replies if a template is empty.

Three steps to a live AI agent

Connect your order system

Link your store or order platform by API so PanelOps can read order data and reply to support tickets for you.

Link WhatsApp

Connect the WhatsApp number your customers already message. There's no new app for them to install.

Go live

Order lookups, verification and your chosen reply mode start working straight away. Settings change without a restart.

Pricing

Start free. Pay monthly. Cancel any time.

7-day free trial on every account, no credit card required. Prices in US dollars, billed monthly.

Trial
Try every feature free for 7 days
Free / 7 days
  • 1 WhatsApp number, 1 active group
  • 10 verified customers, 500 messages/mo
  • All 3 reply modes, 1-day log history
  • Email support
Start Free Trial
Starter
For a small shop moving support to WhatsApp
$10 / mo
  • 1 WhatsApp number, 20 active groups
  • 1,000 verified customers, 2,500 messages/mo
  • 1 admin, 2 staff members
  • 30-day log history, 48hr support
Get Starter
Most Popular
Growth
For teams handling order questions every day
$25 / mo
  • 2 WhatsApp numbers, 50 active groups
  • 2,000 verified customers, 5,000 messages/mo
  • 5 admins, 10 staff members
  • 90-day log history, 24hr support
  • Opt-in announcements & order system sync
Get Growth
Scale
For high-volume support operations
$50 / mo
  • 3 WhatsApp numbers
  • Unlimited customers, groups & messages
  • Unlimited admins & staff
  • 365-day log history, priority support
Get Scale

Running 10+ numbers? Talk to us about Enterprise: custom pricing, white-label branding, dedicated setup and priority support.

Subscriptions renew monthly until cancelled. Cancel from your dashboard at any time. See our Refund & Cancellation Policy and Acceptable Use rules.

Made for support, not spam

PanelOps is for talking to your own customers about their own orders. We keep it that way on purpose, because it protects your WhatsApp number and your customers' trust.

  • Announcements go only to people who opted in, and anyone can opt out
  • Order details are shared only after the customer is verified
  • Message rate limits keep sending within normal conversation levels
  • Accounts used for unsolicited bulk messaging or prohibited products are suspended

Not permitted on PanelOps

  • Cold outreach or messaging bought or scraped contact lists
  • Selling followers, likes, views, reviews or other fake engagement
  • Anything listed as prohibited in WhatsApp's Business and Commerce policies
  • Gambling, adult content, weapons, drugs or financial schemes

Full rules: Acceptable Use.

PanelOps FAQ

What is PanelOps?
PanelOps is a WhatsApp AI support agent for online shops and service businesses. It answers order status questions, takes cancellation and refund requests, handles general questions with AI chat and replies to support tickets, 24 hours a day.
Is there a free trial?
Yes. Every account gets a 7-day free trial with full feature access, and no credit card is required to start. Paid plans are billed monthly and can be cancelled at any time.
What's the difference between the three chat modes?
Manual mode uses fixed replies for the fastest response time. AI mode rewrites every reply through a language model and sends unrecognised messages to the AI with the customer's account context. Custom mode replies from your own message templates, falling back to the fixed replies if a template is empty. You can switch modes at any time.
How is Ticket AI Auto-Reply different from AI Chat?
AI Chat answers live WhatsApp conversations. Ticket AI Auto-Reply is separate: every 60 seconds it checks new support tickets in your connected platform, looks up the order data the ticket refers to, and posts a draft answer before your team opens it.
How does customer verification work?
The agent greets the customer, looks up their account in your platform, then sends a 6-digit one-time code to that account. Once the customer enters it on WhatsApp, their number is linked to the account, so the agent only ever shares order details with the verified owner.
Can I use PanelOps for bulk marketing messages?
No. Announcements only go to customers and groups that have opted in to hear from you, and anyone can opt out. Unsolicited bulk messaging breaks WhatsApp's rules and our Acceptable Use terms, and accounts that do it are suspended.

Hand your repeat WhatsApp questions to PanelOps

Start a 7-day free trial, no credit card required, or ask us whether it fits the way your business works.

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