Privacy Policy

Last updated: September 28, 2026

1. Who we are

This website, technbyte.com, is operated jointly by two registered companies:

  • Tech N Byte LLC: STE 4254, 1209 Mountain Road PL NE, Albuquerque, NM 87110, United States (Reg. No. 0008071851)
  • Tech N Byte LTD: 111 Royal Crescent, Ilford, Essex, IG2 7JZ, United Kingdom (Company No. 14248407)

If you're located in the United States, Tech N Byte LLC is the data controller for the information described in this policy. If you're located in the United Kingdom or European Economic Area, Tech N Byte LTD is the data controller. For any question about this policy, contact us at [email protected].

2. What we collect

We collect information in three ways:

  • Contact form submissions: name, email address, phone number (optional), subject and message, when you use the form on our Contact page.
  • Client and billing records: if you buy a service from us, your name, business name, billing address, email, the services you bought and your payment history. Card details are collected by our payment provider, not by us (see section 5).
  • Server logs: standard technical data such as IP address, browser type and pages requested, generated automatically by our web server for security and troubleshooting.

Our contact form is protected against automated spam with a hidden honeypot field, a minimum-fill-time check and a simple maths question. The maths question uses a short-lived session cookie so the answer can be checked; it holds no personal information and expires when you close your browser.

3. Cookies & analytics

This site runs the following third-party scripts, which may set cookies or similar technology in your browser:

  • Google Tag Manager: a tag management container that lets us load and manage other scripts. It may load additional analytics or marketing tags over time; any such tags will be reflected in this policy.
  • TrustedSite: displays our trust certification badge and verifies site ownership; see TrustedSite's privacy policy.
  • Session cookie: set only on the Contact page, for the spam check described in section 2.

You can control cookies through your browser settings. Blocking the session cookie will stop the contact form from sending; you can email us directly instead.

4. How we use data

We use the information you submit through our contact form solely to respond to your enquiry, whether that's an Amazon order question, a product demo request, or a services enquiry. If you become a client, we use your client and billing records to deliver the service, send invoices and receipts, and meet our tax and accounting obligations. We do not sell your information, and we do not add you to a marketing list unless you separately opt in to one.

5. Third parties

  • Amazon: if you buy from our Amazon storefronts, your purchase, payment and delivery data is handled entirely by Amazon under Amazon's Privacy Notice. We do not receive your Amazon payment details.
  • Payment provider: when you pay us by card, your card details go directly to our payment processor, which handles them under its own privacy policy and PCI DSS security standards. We receive only a payment confirmation, the amount, and limited card details such as the card brand and last four digits. We never see or store your full card number.
  • PanelOps: our WhatsApp AI support agent at panelops.net is a separate service with its own privacy policy, which applies to data you provide there.
  • AudiencePlan: plans bought at audienceplan.com are covered by the privacy policy on that site.
  • Email delivery: contact form submissions are sent to our team through Zoho Mail, our email provider, under Zoho's privacy policy.

6. Retention, security & your rights

We retain contact form submissions only as long as needed to handle your enquiry and keep a reasonable business record, then delete or anonymize them. Client and billing records are kept for as long as tax and accounting law requires (currently six years in the UK and up to seven years in the US).

If you're in the UK or EEA, you have rights under UK/EU GDPR including access, rectification, erasure, restriction, portability and objection to how we process your data. If you're a California resident, you have rights under the CCPA including the right to know what we collect and to request deletion; we do not sell personal information. To exercise any of these rights, email [email protected].

7. Children & changes to this policy

This website is not directed at children, and we do not knowingly collect information from anyone under 13 (or 16 in the UK/EEA). We may update this policy as our website or services change; the "Last updated" date at the top will reflect the most recent revision.

8. Contact

Questions about this policy or your data can be sent to [email protected], or by post to either registered address listed in section 1.